Seminar content

In this one-day course, you will learn how you can use Jira Service Desk to create a customer portal for service inquiries, thereby improving your service quality as well as relieving your service desk agents. Jira enables you to easily coordinate your customer inquiries in a team, even in the home office or on the go.

Requirements

No previous knowledge is required for this seminar.

Agenda

• Design and structure
• Product family overview
• Jira Software
• Jira Elements - Home page
• Jira elements - Projects
• Jira elements - Issues
• Jira Service Desk
• Agents
• Project types
• Queues
• Customer authorizations
• Customer portal
• Reporting function
• User profile
• Discussion of tailored exercise questions will also be carried out in the course of this training.

Seminar duration

1 day from 9:00 a.m. to 5:00 p.m. including a one-hour break.

Seminar costs

For public training courses, we offer a direct provider price of only € 652,50 plus VAT per participant (standard price € 725,00 less a 10% discount). Meals and seminar documents, if any, will be billed separately.

We are glad to send you an individual offer. Contact our training team at training@metamorphant.de.

Training locations

We are happy to hold our training courses and workshops at your location in the DACH region, alternatively in seminar rooms in Erlangen and Nuremberg or conveniently online.